Technical Support Services
Technical Support Services
Fast And Professional
A team of engineers proficient in all technologies and their applications, ready to provide you with fast and accurate support. Because of the remote connection, all critical issues can be effectively managed.
Worldwide
No matter where you are in the world, one of our 15 service centers is at your service and will meet your needs. Your satisfaction is our ultimate goal!
Service Intervention
If it is necessary to replace the spare parts of the machine, a service engineer will soon come to your factory to help you restart the production of the machine. We aim to maximize uptime and manufacturing efficiency by intervening directly and quickly.
Technical Support Upgrade/Powerful Factory Technical Support
Training Services
Preventive Maintenance And Machine Upgrades
Preventive Maintenance
- Improve performance with properly tuned and calibrated machines.
- Maintain according to factory specifications.
- Reliable, qualified, and experienced technicians familiar with the equipment.
- Spare parts discount.
- Priority of emergency service calls.
- Virtual service prices halved as part of preventive maintenance.
- Training, operational recovery, and software for special conditions.
Machine Upgrade
- Update the machine to the latest generation.
- Increase productivity.
- Enhanced function.
- Industry 4.0 (Smart Manufacturing).
- Extended service life.
Spare Parts And Consumables
Spare parts and consumables can ensure that the machine works correctly, and smoothly, and maintains the best performance for a long time. Our global logistics network system can provide all kinds of spare parts directly in the thread in the shortest time.
Using genuine spare parts and consumables ensures that your machine remains at peak productivity. We provide you with the latest spare parts and consumables, with fast and convenient delivery. We guarantee the best prices for our customers.
You can rely on our well-trained team to provide you with professional repair services for components such as laser heads, laser sources, controllers, and circuit boards.
Sometimes, you even need us to provide durable machine spare parts to keep the expansion potential of your machine. The spare parts we supply are of the same high quality as the machines themselves and are optimized for long-lasting performance. Using our supply of spare parts guarantees the fastest delivery, reducing downtime and increasing profits.
In our parts department, you will find an extensive parts inventory with most items always in stock. 95% of spare parts orders are shipped within 24 to 48 hours. To minimize downtime, our parts department will ship the same day.
Software Support
- Remote service support up to 24/7 for CAD/CAM, system software releases, and offline software.
- Immediately address reported software issues in business-critical application areas.
- Guaranteed availability of product specialists within agreed reaction times.
- Phone support.
- Remote desktop support.
- Service request upload.
- Bug fixes.
- Critical bug fixes/fixes.